Privacy Policy
 

Last updated: 30/08/2025

Edinburgh Drivers Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our courier services.



1. Information We Collect

When you interact with our website or services, we may collect the following information:
   •    Personal details: Name, email address, phone number, and postal address when you contact us or book a service.
   •    Service information: Pickup and delivery addresses, parcel details, and instructions.
   •    Technical data: IP address, browser type, and website usage (collected automatically through cookies and analytics tools).



2. How We Use Your Information

We process your information to:
   •    Provide courier and delivery services.
   •    Respond to enquiries and provide customer support.
   •    Improve our website, services, and customer experience.
   •    Send updates about services, where you have opted in.
   •    Meet our legal, regulatory, and insurance obligations.



3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:
   •    Service providers who help us deliver our services (e.g. IT support, payment processors).
   •    Legal authorities if required by law, court order, or to prevent fraud or abuse.
   •    Couriers and subcontractors where necessary to complete your delivery.



4. Data Retention

We keep your personal information only as long as necessary:
   •    To provide courier services and maintain records of deliveries.
   •    To comply with legal, tax, or regulatory requirements.
   •    Typically, personal data is retained for up to 6 years (for accounting/legal purposes), unless a shorter period is appropriate.


5. Cookies & Tracking

Our website uses cookies to:
   •    Enable basic site functionality.
   •    Improve site performance and user experience.
   •    Track anonymous analytics (e.g. number of visits, pages viewed).

You can control cookies through your browser settings.



6. Your Rights (GDPR & UK Data Protection)

You have the right to:
   •    Request access to the data we hold about you.
   •    Correct inaccuracies in your personal information.
   •    Request deletion of your data, where legally permitted.
   •    Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us (details below).



7. Security

We use appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access. However, no method of transmission over the internet is completely secure.



8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those websites.



9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Edinburgh Drivers Limited
28 Castle Street
Edinburgh
Scotland
EH2 3HT
Email: info@edinburghdrivers.com