Refund Policy

Last updated: 30/08/2025

At Edinburgh Drivers Limited, we aim to provide reliable and professional courier services. If you are not satisfied with our service, this Refund Policy explains when you may be entitled to a refund and how to request one.



1. Cancellations Before Collection
   •    If you cancel a booking at least 24 hours before the scheduled collection, you will receive a full refund.
   •    If you cancel within 24 hours of collection, a cancellation fee may apply, and only a partial refund will be issued.



2. Service Failures by Us

You may be entitled to a refund if:
   •    We fail to collect or deliver your package due to our own error.
   •    The service provided does not match the booking details confirmed.

In such cases, we will assess the situation and may issue a full or partial refund.



3. Circumstances Not Eligible for Refund

Refunds will not be provided if:
   •    Delivery is delayed or prevented due to factors outside our control (e.g. traffic, weather, accidents, road closures).
   •    Incorrect or incomplete delivery details were provided by the customer.
   •    Items sent breach our Terms & Conditions (e.g. prohibited or restricted goods).



4. Refund Process
   •    To request a refund, please email us at info@edinburghdrivers.co.uk within 7 days of the scheduled delivery date.
   •    Please include your booking reference, collection/delivery details, and reason for the request.
   •    Approved refunds will be processed to the original payment method within 7–10 business days.



5. Contact Us

For questions about this Refund Policy or to request a refund, contact us:

Edinburgh Drivers Limited
28 Castle Street
Edinburgh
Scotland
EH2 3HT
Email: info@edinburghdrivers.com